All content on this site is the sole property of NAELA.

We will process and ship your order within 3-5 business days. Due to the fact our products are handmade, we will need time to restock. Please check back with us periodically if an item is sold out.

We ship using Royal Mail. Once your order is shipped NAELA is not responsible for stolen or lost packages or inaccurate mailing addresses. For international orders, customers may need to pay additional import fees.

We do not accept returns of any kind. The buyer is responsible for proper care and application. In no case will NAELA be liable for any injury, loss, claim or any direct or indirect damages of any kind. All information and advice should be vetted independently and should not be relied upon.

Above all, we want you to be satisfied with your order. If this is not the case, please email us so we can remedy the situation. info@naelabotanicals.com